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Telework
Compiled by Jessica Jackson-Yoo, LICSW
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Topic Page Advisor:
Ellen Ernst Kossek, Ph.D.
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Telework is an employment arrangement where an employee works remotely from home or a satellite office part or all of the time. Communication with the employer, customers/clients, and co-workers can be maintained using computer and telecommunications technology. The reasons that employees telework can vary, but may include: to reduce commuting time, to better balance work-family responsibilities and to improve productivity. Employers have found that telework arrangements can reduce turnover and absenteeism.
Updated: August 2009
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Suggested Readings available for this topic:
- Akkirman, A., Harris, D. & Drew, L. (2005). Organizational communication satisfaction in the virtual workplace. Journal of Management Development, 24(5), 397-409. B, A
- Bahls, J.E. (2004). House rules. Entrepeneur, 32(7), 78-83.
- Bailey, D. E. & Kurland, N. B. (2002). Review of telework research, Findings, New directions, and lessons for the study of modern work. Journal of Organizational Behavior, 23, 383-400.
- Buttazzoni, M., Rossi, A., Pamlin, D., & Pahlma, S. (2009). From workplace to anyplace: Assessing the global opportunities to reduce greenhouse gas emissions with virtual meetings and telecommuting. Retrieved from http://www.worldwildlife.org/who/media/pr
- Colman, R. (2004). Telecommuting transitions. CMA Management, 78(5), 23-28.
- Cramton, C.D. & Webber, S.S. (2005). Relationships among geographic dispersion, team processes, and effectiveness in software development work teams. Journal of Business Research, 58(6), 758-765.
- Crandall, W. & Longge, J. (2005). An update on telecommuting: Review and prospects for emerging issues. SAM Advanced Management Journal, 70(3), 30-37.
- Crosbie, T. & Moore, J. (2004). Work-life balance and working from home. Social Policy and Society, 3, 223-233.
- Digital Nomads. (2009). Defining the digital nomad. Retrieved from http://www.digitalnomads.com/wp-content/uploads/digital-nomads-whitepaper-final.pdf
- Gajendren, R. S. & Harrison, D. A. (2007). The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences. Journal of Applied Psychology, 92, 1524-1541.
- Golden, T. (2007). Co-workers who telework and the impact on those in the office: Understanding the implications of virtual work for co-worker satisfaction and turnover intentions. Human Relations, 60, 1641-1667.
- Golden, T., Veiga, J. F. & Simsek, Z. (2006). Telecommuting’s differential impact on work-family conflict: Is there no place like home? Journal of Applied Psychology,91 (6), 1340–1350.
- Golden, T.D. (2006). The role of relationships in understanding telecommuter satisfaction. Journal of Organizational Behavior, 27, 319-340.
- Golden, T.D., Veiga, J.F., & Dino, R.N. (2008). The impact of professional isolation on teleworker job performance and turnover intentions. Journal of Applied Psychology, 93(6), 1412-1421
- Hill, E.J., Ferris, M., & Martinson, V. (2003). Does it matter where you work? A comparison of how three work venues influence aspects of work and personal/family life. Journal of Vocational Behavior, 63(2), 220-241.
- Illegems, V., & Verbeke, A. (2003). Moving towards the virtual workplace: Managerial and societal perspectives on telework. Cheltenham, UK & Northhampton, MA: Edward Elgar Publishers.
- James, P., & Pamlin, D. (2009). Virtual meetings and climate innovation in the 21st century: Can offsetting CO2 emissions from flights by investing in videoconferencing be a way to support transformative change?
- Joice, W. & Verive, J. (2006). Telework and federal employee dependent care. Public Manager, 35(3), 44-49.
- Konradt, U., Hertel, G., & Schmook, R. (2003). Quality of management by objectives, task-related stressors, and non-task-related stressors as predictors of stress and job satisfaction. European Journal of Work & Organizational Psychology, 12, 61-80.
- Kossek, E. E., Lautsch, B. A. & Eaton, S. C. (2006). Telecommuting, control, and boundary management: Correlates of policy use and practice, job control, and work-family effectiveness. Journal of Vocational Behavior, 68, 347-367.
- Lautsch, B.A., Kossek, E.E., & Eaton, S.C. (2009). Supervisory approaches and paradoxes in managing telecommuting implementation. Human Relations, 62(6), 795-827.
- Madsen, S.R. (2003). The effects of home-based teleworking on work-family conflict. Human Resource Development Quarterly, 14(1), 35-58.
- Pearce, J. A., III. (2009). Successful corporate telecommuting with technology considerations for late adopters. Organizational Dynamics, 38(1), 16-25.
- Peters, P., & den Dulk, L. (2003). Cross-cultural differences in managers' support for home-based telework: A theoretical elaboration. International Journal of Cross-Cultural Management, 3, 329-346.
- Potter, E.E. (2003). Telecommuting: The future of work, corporate culture, and American society. Journal of Labor Research, 24, 73-85.
- Robert, M. & Borjesson, M. (2006). Company incentives and tools for promoting telecommunication. Environment and Behavior, 38, 521-549.
- Siha, S.M. & Monroe, R.W. (2006). Telecommuting's past and future: A literature review and research agenda. Business Process Management Journal, 12(4), 455-482.
- United States Office of Personnel Management. (2009). Status of telework in the federal government: Report to the congress. Retrieved from http://www.telework.gov/Reports_and_Studies/Annual_Reports/2009teleworkreport.pdf
- Wight, V.R., & Raley, S.B. (2009). When home becomes work: Work and family time among workers at home. Social Indicators Research, 93(1), 197-202.
- Worldwide Workplace / Citrix Online. (n.d.). The web commuting imperative. Retrieved from http://www.workshifting.com/citrix_online_w3c_report.pdf
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